Tools
Something arrived wrong. Which report do I file?
Answer a few questions about a delivery that went wrong to see which report applies: a , a Transportation Discrepancy Report or a claim with the carrier. The answer names who receives it, its time limit and where any claim money goes.
Estimate only — the governs. The decides every .
What happened
The report
Choose what went wrong to see the report.
This tool covers delivered defense articles on cases. It does not cover Building Partner Capacity cases, defense services, or misdirected and unordered shipments, which have their own reporting rules.
Sources
- SAMM C6.4.10 — Supply Discrepancies
- SAMM C6.4.10.1 — Timeframes for Submission
- SAMM C6.4.10.2
- SAMM C6.4.10.3 — Causes of Discrepancies
- SAMM C6.4.10.4 — Supply Discrepancy Report Responses
- SAMM Table C6.T3 — Supply Discrepancy Report Documentation Requirements
- SAMM Table C6.T4 — Methods of Financing Approved Supply Discrepancy Reports
- SAMM C6.3.8 — Warranties
- SAMM C7.21 — Transportation Discrepancies
- SAMM C7.21.1 — Claims That Cannot be Submitted by the United States Government
- SAMM C7.21.2 — Claims That Can Be Submitted by the United States Government
- SAMM C7.21.3 — Tracers
- SAMM C7.21.3.1
- DLM Manual 4000.25-M, Defense Logistics Management System (DLMS)
Related guides
Foreign Military Sales (FMS)
A process, authorized by the Arms Export Control Act, through which eligible foreign governments and international organizations may purchase defense articles, services, and training from the United States Government.
SAMM Glossary, as of 12 September 2026
Glossary entry →Open the manual’s entry → (opens in new tab)
Supply Discrepancy Report (SDR)
A process for international customers to file a complaint with the DoD for product loss, quality deficiencies, damage, and various other problems associated with the delivery of material under the Foreign Military Sales program.
SAMM Glossary, as of 12 September 2026
Glossary entry →Open the manual’s entry → (opens in new tab)
Implementing Agency (IA)
The military department or defense agency responsible for the execution of military assistance programs. With respect to FMS, the military department or defense agency assigned responsibility by the Defense Security Cooperation Agency to prepare an LOA and to implement an FMS case. The implementing agency is responsible for the overall management of the actions that will result in delivery of the materials or services set forth in the LOA that was accepted by a foreign country or international organization.
SAMM Glossary, as of 12 September 2026
Glossary entry →Open the manual’s entry → (opens in new tab)
Letter of Offer and Acceptance (LOA)
The legal instrument used by the USG to transfer itemized defense articles, defense services, and design and construction services to foreign partners.
When used under the authorities provided in the Arms Export Control Act for Foreign Military Sales, the LOA is a binding agreement signed by the USG and the foreign partner to transfer such articles and services.
When used under Building Partnership Capacity (BPC) authorities, the BPC LOA is not signed by the Benefitting Partner.
SAMM Glossary, as of 12 September 2026
Glossary entry →Open the manual’s entry → (opens in new tab)